Shipping policy

Delivery

All pieces are made and sent from my workshop in Fitzhead, Somerset.

Items purchased from the shop are usually dispatched within a week.
Made to order pieces take a little longer and are typically made and posted within 6 weeks, though this can stretch in particularly busy periods.

If there is ever a delay, we will always let you know. I know many of these pieces are gifts for special occasions, so timing matters.

Packaging

Pottery is surprisingly vulnerable in transit, so everything is packed with great care.

Boxes are often larger than the contents to allow for generous protective layers. I use tissue paper, bubble wrap or recycled filler to cushion each piece properly and avoid knocks along the way.

All packaging materials are recyclable. If you would like to return packaging so it can be reused, I would be delighted to receive it back.

UK Delivery

UK orders are sent using Royal Mail First Class or Parcelforce24, depending on the size and weight of the parcel.

Postage is calculated based on the weight and size of your order. We do not make any profit on delivery charges.

International Delivery

International delivery, but please get in touch for international delivery rates.