Refund policy

Returns

I very much hope you will be delighted with your piece. Each one is made to be lived with and enjoyed for many years.

However, I understand that occasionally something may not be quite right.

Items purchased from the shop, or catalogue items without inscriptions, may be returned within 14 days for a refund of the purchase price.

Unfortunately, I am not able to accept returns on:

  • Personalised or inscribed pieces
  • Commissioned items

These are made specifically for you and cannot be resold.

Faults or Mistakes

If there has been a mistake on our part, I will of course arrange an exchange or refund.

Returning an Item

Please contact us before sending anything back, as we are unable to accept unauthorised returns.

Items must be returned:

  • Unused and in perfect condition
  • In their original packaging

For your peace of mind, I recommend using a tracked or recorded delivery service.

If you have any questions at all, or would like help choosing the right piece, you are always very welcome to get in touch.