We hope that you will be delighted with your items but understand that there may be occasions when you want to return something. An item bought from the Shop, or ordered from the Catalogue without inscriptions, may be returned within 14 days and we will provide a refund for the purchase price. Unfortunately, we are not able to accept returns for Catalogue items with inscriptions, or for commissioned items.
However we will exchange or refund all items bought from us due to any mistakes of our own.
We ask that you return the item in unused, unmarked condition in the original packaging.
Please let us know before you send anything back as we do not accept unauthorised returns. For your own peace of mind, we suggest you post it using recorded delivery.