Terms & Conditions


Payments by BACS, PayPal and Debit/Credit card will be taken on order placement at checkout.

Your order

We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for anything we are unable to supply, then we will refund you in full as soon as reasonably possible.

If you wish to change your order please contact us. We are able to change or cancel orders on your behalf, provided any items ordered from the Catalogue with inscriptions have not already been painted and the order has not been posted. We will provide a full refund for any items removed from your order.

We reserve the right not to accept Catalogue orders if we believe the inscription that has been entered is inappropriate and/or offensive.

Please see here for our returns policy.

Contacting Us

Please click here for our full contact details.

Ownership of rights

All rights on this website, including copyright are owned by or licensed to Nicola Werner Pottery. Copying of this website, or its contents, other than for your own personal non-commercial use is prohibited without our prior consent. Unless explicitly instructed by us, you are forbidden from modifying, deleting, distributing or posting anything on this website for any purpose.

Accuracy of content

We make every effort to ensure all information on this website is accurate and up to date at the time of publication. All prices are displayed inclusive of VAT and exclusive of delivery charges.

Please note that every piece of pottery is unique so there may be small variations between the photograph in the Catalogue and the item you receive.