Items bought from the Shop will normally be posted within a week.
Items ordered from the Catalogue will normally be made and posted within 6 weeks but can take longer in busy periods.
We will keep you informed if there is a delay.
Post and packing is calculated by the weight and size of the parcel. Pottery requires expert packing to ensure safe delivery and the boxes are thus significantly larger than the contents. Packing materials are as light as possible so as to be economical but they need to be generous to stop items getting knocked in transit. We use cardboard boxes with tissue paper and bubblewrap or recycled plastic filler.
All materials are recyclable. However if you wish to return your packaging so it can be reused, we would be delighted to receive it.
For the UK we use Royal Mail First Class or Parcelforce24 depending on the size of the parcel.
International delivery will be priced appropriately.
We make no profit on our posting and packing.